Terms & Conditions

Your use of this website (also "Site") constitutes your agreement to comply with the following terms and conditions (the "Agreement"). These general conditions apply to your use of this Site, to every order you place, to every purchase you make through this Site and to every agreement which is entered into between you and Cosmetic House UK Ltd (Biotell Brand).

Intellectual Property Rights

This Site and all materials contained on this Site, including but not limited to images, text, photographs, designs, icons and illustrations, except those already covered by existing copyright and intellectual property protections, are the property of Cosmetic House UK Ltd, and/or its owners or affiliates. To reproduce, republish, alter, upload, post, transmit, distribute or publicly display material from this Site, you will need written permission from Cosmetic House UK Ltd. and Biotell. The trademarks and logos used and displayed on this Site are trademarks of Cosmetic House UK Ltd. and others. Nothing contained on the Site should be construed as granting, by implication or otherwise, any license or right to use any trademark displayed on the Site without the written permission of the trademark owner. Users may view and download material from this Site only for personal, non-commercial home use, and such permission is deemed adequate consideration for this contract. Cosmetic House UK Ltd. will aggressively enforce its intellectual property rights to the fullest extent of the law. Any rights not expressly guaranteed herein are reserved by Cosmetic House UK Ltd. or Biotell, as the case may be.

Product/Advice Disclaimer

This website does not offer medical advice or attempt to diagnose or treat any skin problem or skin condition. If you have a medical problem with your skin, please make an appointment to see a doctor or a dermatologist in your area. All products should be used as directed on the product container or on this website. Discontinue using any product that causes irritation (redness, itching, burning, scaling, soreness, or other symptoms). If you are dissatisfied with any product, inform us thereof as soon as possible. For details see our Returns Policy, which forms an integral part of these conditions.
The information provided by this website or this company does not substitute for a face-to-face consultation with a dermatologist or with your doctor, and should not be construed as individual medical advice.

Information/Recommendations Disclaimer

The intent of this site is to present the authors ideas and perceptions about the marketing, selling, and use of cosmetics. The author's sole purpose is to present consumer information and advice regarding the purchase of haircare, skincare and food supplement products. The information and recommendations presented strictly reflect the author's opinions, perceptions, and knowledge about the subject and products mentioned. It is everyone's unalienable right to judge products by their own criteria and to disagree with the author.

More important, because everyone's skin and/or hair can, and probably will, react to an external stimulus at some time, any product could cause a negative reaction on skin at one time or another. If you develop skin sensitivity to a cosmetic product, stop using it immediately and consult your doctor. If you need medical advice about your skin, consult a doctor or a dermatologist.

Warranty Disclaimer

The content of this Site is provided "as is" and without warranties of any kind, either express or implied. The products sold through the Site are sold "as is" and without warranties of any kind, express or implied.

To the fullest extent permissible pursuant to applicable law, Cosmetic House UK Ltd disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, title, non-infringement and fitness for a particular purpose. Cosmetic House UK Ltd does not warrant or represent that the content on the Site, whether prepared by Cosmetic House UK Ltd. , Biotell or by third parties, is accurate or reliable, that the Site will be free of errors or viruses or that your access to and use of the Site will be uninterrupted or secure. You understand that any warranties provided in connection with any third party products described on the Site are provided solely by the third party and not by Biotell or by Cosmetic House UK Ltd. Your sole remedy for dissatisfaction with the Site is to stop using the Site. You acknowledge by your use of the Site that your use of the Site is at your sole risk. Cosmetic House UK Ltd is not responsible for any direct, indirect, incidental, consequential, special, punitive or other damages, whether arising out of contract, negligence, strict liability or any other theory, in connection with the Site, the content thereof or the products sold and described thereon, even if advised of the possibility of such damages. In no event shall Cosmetic House UK Ltd liability to a user exceed the amount paid by the user for accessing the Site or for the purchase of products sold thereon.

No Endorsement

In some instances, the content on the Site represents the opinions of Site users. Cosmetic House UK Ltd nor Biotell, do not endorse such opinions.

Code of Conduct

You agree not to:

  • restrict or inhibit any other user from using and enjoying the Site and services;
  • transmit any unlawful, fraudulent, threatening, abusive, libellous, defamatory, obscene or otherwise objectionable or harmful information or materials, or any information or materials that could constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability, or otherwise violate any law;
  • transmit any information or software that contains a virus, worm, Trojan horse or other harmful or disruptive component;
  • transmit materials in violation of another party's intellectual property rights;
  • use the Site for any commercial or unlawful purposes; or modify, adapt, sublicense, translate, sell, reverse engineer, decompile or disassemble any portion of the Site.

  • Indemnification

    You agree to indemnify, defend and hold harmless Cosmetic House UK Ltd from and against any and all claims, damages, costs or other expenses, including all reasonable attorneys' fees incurred at arbitration, on any trial or appeal that arise, directly or indirectly out of or from your breach of this Agreement (including your violation of the Code of Conduct) and/or out of any other of your activities in connection with the Site. This section will survive the termination of this Agreement for any reason.


    If you wish to make purchases of products described on the Site, you may be asked to supply certain information including but not limited to credit card or other payment information. You understand that any such information will be treated confidentially by Cosmetic House UK Ltd. You agree that all such information that you provide will be accurate, complete, and current. You agree to pay all charges incurred by users of your account and credit card or other payment mechanism at the prices in effect when such charges are incurred. You will also be responsible for paying any applicable taxes or duties (other than VAT) relating to your purchases. The prices displayed on the Site are in Sterling and are inclusive of VAT.


    Unless otherwise agreed, delivery shall be made to the delivery address provided by the buyer. Information about the availability of products which are sold directly by Cosmetic House UK Ltd can be found on the website (e. g. on the relevant product details page).

    If it is not possible to make delivery to the buyer because the delivered goods do not fit through the buyer's entrance door, front door or stairwell exit or because the buyer cannot be found at the stated delivery address despite the delivery deadline having been notified to the buyer with reasonable advance notice, the buyer shall bear the costs for failure to make delivery. Unless specified otherwise, shipping costs shall be payable for the shipment of the ordered goods. Shipping costs within the United Kingdom are 5.99.

    Right to cancel

    Your right to dissolve an agreement for the sale of products, entered into through this Site, in accordance with the provisions on Consumer rights and any implementation thereof in national legislation, can only be exercised under the following conditions:

  • you must notify Cosmetic House UK Ltd (Biotell) by e-mail (info@biotell.ae) or letter within 14 days after you have received the parcel containing the products, stating that you wish to exercise this right;
  • after having sent the notification as mentioned in paragraph 1, you must without undue delay and in any event no later than 14 days, return, at your cost, the parcel to the address as indicated by Cosmetic House UK Ltd (Biotell) in the instructions you have received from Biotell by e-mail after your notification is processed;
  • after Cosmetic House UK Ltd has received the cancellation notice, Cosmetic House UK Ltd will refund within 14 days the purchase price, excluding any applicable taxes and duties other than VAT.
  • If you make use of your right to cancel you will be liable for the standard costs for the return delivery.
  • Please see below and at our Returns & Exchange Policy page to what rules apply once parcels have been opened and to all other situations.

    Return of opened products

    In addition to the previous section on returning unopened products, in case you are not satisfied with any of Cosmetic House UK Ltd (Biotell) product that has been opened, you can also return this product (at your costs). Please note that under this Return Policy you may not receive a (full) refund in cases where the product has been used beyond what is deemed reasonable to trial the product. For example, a product that is empty or almost empty. This also applies to a product that has been damaged after you have received it. Please see our Return Policy page for instructions on how to return opened products.


    At Cosmetic House UK Ltd we stand behind every product we sell.
    If you are not satisfied with any Cosmetic House UK Ltd (Biotell) product, for any reason, you can return it to us within 30 days of date of purchase and we will happily refund the purchase price (not including shipping).

    The fastest way to process your return:
    First, contact us by e-mail at info@biotell.ae before returning any product or parcel.
    a. Please mention your order number
    b. Indicate the reason for the return so we can improve our service and product quality
    Finally, return your products in the original packaging and include the invoice and/or packing slip.

    Discounts codes, offers and promotions

    You may occasionally receive discount codes from us, via email or through promotional materials. Each code is unique to the recipient, is not transferable, has no monetary value and cannot be converted into currency. A code may have an expiration date, which will be stated at the time of promotion or on accompanying promotional materials that cannot be modified.

    When an order containing multiple items is placed using a promotional code, the value of the discount is spread over each item according to the pro-rated value of that item. Any refund of an item purchased in such an order will be reduced by the value of discount attached to it. The discount cannot be refunded.

    The value of a discount code cannot be deducted from an order if that code is defective or out of date: no replacement codes will be issued.

    Only one discount voucher may be used per order.

    Category and product exemptions may apply for discounts and promotions.

    We do not do price adjustments on any sale items.

    Due date and payment, default

    The buyer may settle the purchase price by credit card (Master/Visa/American Express), PayPal or in advance. Cosmetic House UK Ltd retains the right not to offer specific forms of payment in particular cases. In the event that the buyer falls into default in payment, Cosmetic House UK Ltd will be entitled to charge interest on arrears at an annual rate of 5% above the base rate of the Bank of England. If Cosmetic House UK Ltd demonstrably incurs higher costs as a result of default, Cosmetic House UK Ltd shall be entitled to charge these to the buyer.

    Retention of title

    Until full payment has been made the delivered goods shall remain the property of Cosmetic House UK Ltd.

    Your Letters, Questions and Comments

    You acknowledge and agree that, by sending Biotell and/or Cosmetic House UK Ltd your questions, whether in writing or by email, you grant to Biotell and/or Cosmetic House UK Ltd. at no cost a perpetual, irrevocable, nonexclusive, universal right and license to link to, use, reproduce, transmit, modify, adapt, publish, display, distribute, translate, and sublicense such material (in whole or in part) and/or to incorporate it in other works in any form, media, or technology now known or hereafter developed for the full term of any copyright that may exist in such material. Further, by submitting content to Biotell and/or Cosmetic House UK Ltd. , you represent and warrant that you have the authority to grant such rights and that the content you submit will not violate any right of any third party, including but not limited to copyright, trademark, and privacy rights.

    Use of Passwords

    Use of any password-protected area of the Site is restricted to the individual who has been given permission and a password to enter such area (the "Authorized Party"). The password cannot be distributed to others, and the Authorized Party is responsible for any and all damages to Cosmetic House UK Ltd (Biotell) resulting from the distribution of his or her password.


    Cosmetic House UK Ltd shall have the right at any time to (a) change the terms of this Agreement, (b) change the Site, including eliminating or discontinuing any content or feature of the Site, restricting the hours of availability, or limiting the amount of use permitted, or (c) change any fees or charges for use of the Site, including instituting new or increased fees or charges for the use of the Site or any other related services or feature thereof. This Agreement may be modified by Cosmetic House UK Ltd at any time by Cosmetic House UK Ltd posting the modified terms on this Site, and your continued use of the Site thereafter shall be deemed acceptance of those modified terms and conditions.