Faulty & Missing items

Received your order in a damaged or faulty condition, return it to us within 30 days for a full refund.
Please note: We can only accept the return of opened items if they are faulty.

Please follow the steps below to enable us to process your refund efficiently:
1. Contact our Customer Service team via: info@biotell.ae. Provide all details concerning your return. Remember to include your order number & date of purchase.
2. Our Customer Services team will provide you with an address, providing you are able to return your order under the returns policy outlined in our Refund Policy.
3. Wrap the item securely in its original packaging with all accompanying documentation & post the items to the address provided by our Customer Services team.

Please note: Our address is only available within the UK.
We will notify you via e-mail when we have processed your refund.

How to claim missing items
If an item is missing from your order, please contact Customer Services at: info@biotell.ae within 3 days of the date you receive your order.
If you are missing more than one item, please remember that heavy orders may be split into two or more parcels.

How to claim missing orders
Non delivery of orders must be reported to info@biotell.ae within two weeks of receiving notification of dispatch, this extends to four weeks for deliveries outside of the UK. Unfortunately we are unable to accept claims which fall outside of this time scale.